Make a compliment or complaint

Your compliments, complaints and comments about local health services are extremely important to us, as are your views about how you felt you were treated when you were a patient. 

All this information helps us to understand when things work well, so we can make sure examples of good practice are followed across other services. They also alert us early to any problems, so we can act quickly if things go wrong, or when standards fall short of what you expect.

Use this guide below to find out which is the best contact for you. 

About doctors, dentists, pharmacists, opticians  

Compliments, comments or complaints about these services are dealt with by NHS England Customer Contact Centre using the following details:

By phone – 0300 311 22 33 (Monday to Friday, 8am to 6pm, except Bank Holidays) 

By email – england.contactus@nhs.net 

By post – NHS England, PO Box 16738, Redditch, B97 9PT 

Healthwatch Sefton  

You can also raise your queries or concerns with the independent patient’s champion in the following ways:

By phone – 0800 206 1304 

By email – info@healthwatchsefton.co.uk

By post – 3rd Floor, Suite 3B, North Wing, Burlington House, Crosby Road North, Waterloo, L22 0LG

Find out more about the support Healthwatch Sefton can offer you. 

Merseyside Society for Deaf People

We have been working in partnership with Merseyside Society for Deaf People (MSDP) to make it easier for people to get the right help when they have questions or concerns about their health and healthcare.

By phone – 0151 228 0888

By email – reception@msdp.org.uk

By post - Queens Drive Retail Park, West Derby, Liverpool, L13 0DJ

About us or the services we commission

We have a policy that describes how we will deal with complaints. To make a make a compliment, comment or complaint about any of the services that we commission you can contact us by:

By phone - 0800 218 2333 

By email - MLCSU.PALS@nhs.net 

By post - Magdalen House, Trinity Road, Bootle, L20 3NJ