Healthwatch Sefton is calling on its members and local residents to share their feedback on using the NHS 111 First service.

Introduced in November last year, NHS 111 First aims to make it easier for people to access the right service for them.

NHS 111 First has a directory of services tailored for each borough so patients are matched up with the right local service.

Through NHS 111 First, people can be booked into slots with A&E, walk-in centres and general practice.

Diane Blair, Manager of Healthwatch Sefton, explained: “The COVID-19 pandemic has had an impact on how people access health and care services such as GPs and A&E. Although only being operational for a couple of months, we would like to hear if the NHS 111 First has made it easier to access these services.

“It could be that people have not heard of the NHS 111 First service. Or they have used it on more than one occasion. People’s experiences are so vital to understanding how this service is working. Their feedback can help improve the service for other people. Your voice does count and it is important to use it.”

How to get involved

If you have used the NHS 111 First service you can leave your views directly on the Feedback Centre on the Healthwatch Sefton website. This can be anonymous.

Click here to go to the NHS 111 First service to leave a review. 

Alternatively, you can ring the team on 0800 206 1304 or email info@healthwatchsefton.co.uk  to leave your feedback.