Mental health and wellbeing support for children and young people

The Sefton Child and Adolescent Mental Health Services (CAMHS) partnership is adapting as coronavirus impacts our everyday lives. 

Our partners are working hard to ensure children, young people and families get the support they need during this time. This page outlines the support available from each partner and how this support can be accessed.


Crisis Support

If a child or young person is in crisis, they can call the crisis care line any time, but they should only present to Accident Emergency Department if they need medical treatment or are struggling to keep themselves safe in the immediate moment.

The Alder Hey Crisis Care Team is available 24 hours a day, seven days a week on 0151 293 3577 or free phone 0808 196 3550.

Face-to-face support is still available when essential, risk assessments will be undertaken regarding these cases.

Click here for more information and updates about CAMHS crisis care or visit Twitter @CrisisCareAHH.


Fresh Plus Group - support for parents and carers

Alder Hey’s CAMHS parent and carer support group will be running a series of informal virtual sessions to support families as we head into winter, focusing on strategies to boost mood and relieve anxiety in these uncertain times.

The support group is open to all parent and carers who have a child who has ever attended Sefton CAMHS or who is on a waiting list.

For further information and to join the sessions, email or visit Twitter/Facebook @freshplusgroup.


Alder Hey CAMHS

This service provides:

  • Crisis risk assessment and management consultation through telephone support
  • Urgent and routine assessments are being offered, but there is a slight delay with capacity.
  • New urgent work is also being allocated.
  • Children and Young People open are continuing with their treatment plan.
  • The service offers remote contact when possible but face to face appointments, when clinically indicated. These are at Burlington House or Southport Health and Wellbeing.

Referral contact details:
Telephone: 0151 282 4527
Via online platform:
Twitter: @camhsSefton
For young people: @camhelions and
Instagram: Healthchampionsliverpool.

Who can make referrals? Any professional, parent/carer, self-referrals.

How can this support be accessed? Telephone, online and video call.

Opening hours: 
Core hours: 9am-5pm, Monday-Friday.
Crisis: 24/7.

Alder Hey Eating Disorders Service for Young People (EDYS)

This service provides:

  • Mental and physical health assessments and reviews by telephone and online
  • Dietetic advice 
  • Individual and family therapies via telephone and video call 
  • Service is delivered face to face, via telephone and video call.

Referral contact details:
Telephone: 0151 282 3662
Via online platform:
Twitter: @EDYSAlderhey

Who can make referrals? Any professional, parent/carer, self-referrals.

How can this support be accessed? Face to Face support or telephone or via video call.

Opening hours: 9am-5pm, Monday-Friday

School Nurse Service - Emotional health and wellbeing support

This service provides:

  • Targeted, confidential service for children, young people and their families to support with emotional, mental health and behavioural issues.
  • Support available for the following issues:
    - Anger issues
    - Anxiety
    - Low mood
    - Low self-esteem
    - Bullying or friendship issues
    - Behavioural problems

Referral contact details: 
Telephone: 0151 247 6354

Who can make referrals? School, children and young people, parent / Carer

How can this support be accessed? Currently no face to face appointments, but available for telephone consultation and advice for parents, carers and young people.

Opening hours 9am – 5pm, Monday to Friday

Parenting 2000

This service provides:

Therapeutic counselling for children, young
people & families
• Group counselling
• Information advice and guidance by telephone for parents
• Youth Connect 5 courses
• Parenting Circle family support group
• Alchemy Youth Club (Crosby and Southport) – activities, information, advice and support for young people aged 9 years - 18 years old
• Alchemy Detached youth mentoring:
- for young people to safeguard them against criminal exploitation & help them make the best choices in life;
- drop in mentoring sessions for young people who are worried about their mental health
• Buddy Up Plus @ Alchemy - social club for young people with additional needs aged 18-25 years old with mild to moderate learning disabilities & difficulties.


Referral contact details:
Counselling & Family support:
Alchemy Youth Club enquiries :
@Alchemy Youth via Instagram & Facebook
Alchemy Detached Youth Mentoring referral:
General enquiries:

Who can make referrals? Children and young people, parents/carers and professionals

How can this support be accessed? Remotely via email, telephone and a variety of online platforms

Opening hours
Core hours: 9am - 5pm Monday to Friday
Many services delivered outside of these hours

Venus Star Centre

This service provides:

New referrals accepted for children &
young people living in Sefton aged 5-18
• Open access drop-in service for children, young people and their parent/carers. Available Mondays 4-6pm @ The Star Centre, 98b Linacre Lane, L20 6ES & Thursdays 4-6pm @ Thornton Children’s Centre, Stanny Field Drive, L23 1TY
• Counselling and therapy sessions delivered in person and remotely via video link
• Parenting groups delivered including working with child anxiety
• Social groups for young people take place weekly including LGBTQ+ support group
• Youth Justice team including information, advice & guidance (IAG) and therapies
• Wellbeing and psycho-education telephone calls to new and existing clients
• Range of online resources

Referral contact details:
Telephone: 0151 474 4744
Online: or

Who can make referrals? Children and young people, parents/carers and professionals

How can this support be accessed? Face to face by appointment or during drop-in hours, email, telephone or video link

Look for Venus on social media for updates:@thevenuscentre (Facebook and Instragram) and @venuscentre on twitter

Opening hours Core hours: 9am - 7pm Monday to Friday



This service provides:

  • Online counselling and emotional wellbeing platform for children and young people
  • Accessible through mobile, tablet and desktop and free at the point of use.
  • The team also delivers therapeutic support via online forums and chats. 

Referral contact details:
Via the website

Who can make referrals? Children and young people aged 11-19 years and young adults aged 19-25.

How can this support be accessed? Online via the Kooth website

Opening hours: 9am-10pm Monday to Friday 6pm-10pm weekends


Text 'Shout' service 

This service provides:

  • Free support to people feeling anxious or stressed

Referral contact details: Text the word 'GREEN' to 85258

Who can make referrals? Anyone experiencing mental health difficulties

How can this support be accessed? Via text message - free and confidential. Find more info here:

Opening hours: 24 hours a day, 7 days a week 

Sefton Council for Voluntary Service (CVS)

This service provides:

  • Sefton CVS supports a number of local youth and community centres, organisations and groups which provide services and support to children, young people and their families.
  • Most of these centres and organisations are continuing to provide information, advice and support online and via social media, and some centres are supporting local food banks. 

How can this support be accessed?

Further information about these centres and organisations, including how to access the services and support available at this time, can be found on the Sefton CVS website or via the links below:

Bootle Christ Church Youth and Community Centre

Brunswick Youth and Community Centre

Litherland Youth and Community Centre


Twitter: @LitherlandYouth  

MYA Space (Sefton Performing Arts and Education)

Woodvale Community Centre

Netherton Park Neighbourhood Centre

Sefton SEAS

The Youth Community Partnership (Meols Cop)


Sefton Carers Centre - Sefton Young Carers Support Service

This service provides:

  • Free advice and guidance, emotional and practical support, training and a range of holistic therapies for unpaid carers living in Sefton, including young carers.
  • Sefton Young Carers is a specialist service for children and young people aged 5-16 years old who have a direct caring role at home.
  • Dedicated Transitions service supports young adult carers aged 16-25 throughout their journey to adulthood. Personalised support is offered to each individual and focuses on protecting the futures of Sefton’s young carers.
  • The centre offers support to young carers, young adult carers, and their families in-person, online and by telephone.

Referral contact details: 

Telephone: 0151 288 6060
Online: (see young
carers and young adult carers pages)

Who can make referrals? Young carers, parents/carers and professionals.

Upon receipt of a referral the needs of the young carer will be assessed and an appropriate offer of support made.

How can this support be accessed? By telephone, messaging, online, and in-person where possible. Visit the young carers and young adult carers
pages of the website for more information:

Opening hours: 9am to 5pm Monday to Thursday 9am to 4.30pm on Fridays


Further information

For the latest Alder Hey service updates, visit the COVID-19 information hub.
For the latest government advice, please go to the dedicated NHS 111 website.

For queries relating to care of a patient, or an appointment at Alder Hey, call the hotline on 0151 282 4907 or email

Adult Mental Health Support
Urgent 24/7 support For parents/carers with urgent mental health needs and emergency service staff requiring immediate mental health advice and support for a Sefton resident, Mersey Care’s 24 hour helpline is available.

Mersey Care’s urgent mental health helpline - 24 hours a day, seven days a week - 0800 145 6570

Non urgent support
Self-referrals for anxiety, depression and other common mental health conditions can be made directly to Access Sefton.

Access Sefton referrals – call 0300 303 2708 or complete an online referral here:


If you require this information in an alternative format or language, please contact email or call 0151 317 8456.