Mental health and wellbeing support for children and young people

The Sefton Child and Adolescent Mental Health Services (CAMHS) partnership is adapting as coronavirus impacts our everyday lives. 

Our partners are working hard to ensure children, young people and families get the support they need during this time. This page outlines the support available from each partner and how this support can be accessed.

You can also access this information on this guide document.


Crisis Support

If a child or young person is in crisis, they can call the crisis care line any time, but they should only present to Accident Emergency Department if they need medical treatment or are struggling to keep themselves safe in the immediate moment.

The Alder Hey Crisis Care Team is available 24 hours a day, seven days a week on 0151 293 3577 or free phone 0808 196 3550.

Face-to-face support is still available when essential, risk assessments will be undertaken regarding these cases.

Click here for more information and updates about CAMHS crisis care or visit Twitter @CrisisCareAHH.


Fresh Plus Group - support for parents and carers

Alder Hey’s CAMHS parent and carer support group will be running a series of informal virtual sessions to support families as we head into winter, focusing on strategies to boost mood and relieve anxiety in these uncertain times.

The support group is open to all parent and carers who have a child who has ever attended Sefton CAMHS or who is on a waiting list.

For further information and to join the sessions, email or visit Twitter/Facebook @freshplusgroup.


Alder Hey CAMHS

This service provides:

  • Crisis risk assessment and management consultation through telephone support
  • Range of online workshops, seminars and groups for parents/carers, children and young people.
  • Urgent assessments are being offered remotely.
  • New urgent work is also being allocated and offered remotely.
  • Children and Young People open are continuing with their treatment plan remotely.
  • Online groups and seminars coming on line in May 2020. 

Referral contact details:
Telephone: 0151 282 4527
Twitter: @camhsSefton

Who can make referrals? Any professional, parent/carer, self-referrals.

How can this support be accessed? Telephone, online and video call.

Opening hours: 
Core hours: 9am-5pm, Monday-Friday.
Crisis: 24/7.

Alder Hey Eating Disorders Service for Young People (EDYS)

This service provides:

  • Mental and physical health assessments and reviews by telephone and online
  • Dietetic advice via telephone and online
  • Individual and family therapies via telephone and video call 

Referral contact details:
Telephone: 0151 282 3662
Twitter: @EDYSAlderhey

Who can make referrals? Any professional, parent/carer, self-referrals.

How can this support be accessed? Telephone, online and video call.

Opening hours: 9am-5pm, Monday-Friday

School Nurse Service - Emotional health and wellbeing support

This service provides:

  • Targeted, confidential service for children, young people and their families to support with emotional, mental health and behavioural issues.
  • Provided by the Specialist School Nurse Service, North West Boroughs Healthcare Trust on anger issues, anxiety, low mood, low self-esteem, bullying or friendship issues and behavioural problems.

Referral contact details: 
Telephone: 07867187632
Main contact: Catherine Brindle, Specialist School Nurse, Emotional Health and Wellbeing

Who can make referrals? School nurses

How can this support be accessed? Currently no face to face appointments, but available for telephone consultation and advice for parents, carers and young people.

Opening hours 8am–6pm, Monday to Thursday

Parenting 2000

This service provides:

  • This service provides:

  • Therapeutic counselling for children, young people & families

  • R.A.W: individual counselling combined with group sessions for children and young people aged 10-14 years at risk of being drawn into violent crime, via video link

  • Early Help family support delivered by telephone, via video link and some face to face 

  • Youth Connect 5 courses for parents delivered via video link

  • Parenting Circle family support group delivered via video link 

  • ‘Mindful Futures’:therapy led confidence building course to help people back into work or training delivered via video link 

  • Alchemy Youth Club (Crosby and Southport) – interactive activities, information, advice and support for young people aged 9 years - 18 years old, via online platforms, social media and some face to face 

  • Tyred Rides CIC bicycle recycling, repairs, sales (donations to most vulnerable) & cycling training

Referral contact details:
Counselling & Family support
Online referral:
Telephone: 07834 524986/07464 544314

Alchemy Youth Club enquiries
Telephone: 07834 524987
Visit: @Alchemy Youth via Instagram & Facebook

Who can make referrals? Children and young people, parents/carers and professionals

How can this support be accessed? Remotely via email, telephone and a variety of online platforms

Opening hours
Core hours: 9am - 5pm Monday to Friday
Some services delivered outside of these hours

Venus Star Centre

This service provides:

  • Open access telephone support for children, young people (5 -18 years) and their parent /carers. Available Monday - Friday, 3pm - 7pm (last call 6.15pm). Call 07467 045 207 
  • Counselling and therapy sessions by telephone or video link
  • New referrals accepted and assessments by telephone
  • Weekly support group for children and young people (11-18yrs) to provide reassurance, guidance and to help manage anxiety. Delivered every Tuesday by video link (from 21st April)
  • Youth Justice Service support including information, advice & guidance (IAG) and therapies Wellbeing and psycho-education telephone calls to new and existing clients
  • Range of online resources

Referral contact details:
Telephone: 0151 474 4744

Who can make referrals? Children and young people, parents/carers and professionals

How can this support be accessed? Email, telephone or video link

Opening hours 9am-7pm, Monday to Friday, 9am-2pm, Saturday



This service provides:

  • Online counselling and emotional wellbeing platform for children and young people
  • Accessible through mobile, tablet and desktop and free at the point of use.
  • The team also delivers therapeutic support via online forums and chats. 

Referral contact details:
Via the website

Who can make referrals? Children and young people aged 11-19 years and young adults aged 19-25.

How can this support be accessed? Online via the Kooth website

Opening hours: 9am-10pm Monday to Friday 6pm-10pm weekends

Sefton Council for Voluntary Service (CVS)

This service provides:

  • Sefton CVS supports a number of local youth and community centres, organisations and groups which provide services and support to children, young people and their families.
  • Most of these centres and organisations are continuing to provide information, advice and support online and via social media, and some centres are supporting local food banks. 

How can this support be accessed?

Further information about these centres and organisations, including how to access the services and support available at this time, can be found on the Sefton CVS website or via the links below:

Bootle Christ Church Youth and Community Centre

Brunswick Youth and Community Centre

Litherland Youth and Community Centre


Twitter: @LitherlandYouth  

MYA Space (Sefton Performing Arts and Education)

Woodvale Community Centre

Netherton Park Neighbourhood Centre

Sefton SEAS

The Youth Community Partnership (Meols Cop)


Sefton Carers Centre - Sefton Young Carers Support Service

This service provides:

  • Free advice and guidance, emotional and practical support, training and a range of holistic therapies for unpaid carers living in Sefton, including young carers.
  • The centre continues to offer advice, information or a listening ear by telephone or online.
  • This includes benefit advice. Activity packs designed to entertain, inform and amuse young carers are also continuing to be distributed fortnightly.

Referral contact details: Telephone: 0151 288 6060 Email: Online: (see young carers pages)

Who can make referrals? Young carers, parents/carers and professionals.

Upon receipt of a referral the needs of the young carer will be assessed and an appropriate offer of support made.

How can this support be accessed? Currently no face to face appointments, but available for telephone consultation and online. Visit the young carers pages of the website for more information:

Opening hours: 9am to 5pm Monday to Thursday 9am to 4.30pm on Fridays


Further information

For the latest Alder Hey service updates, visit the COVID-19 information hub.
For the latest government advice, please go to the dedicated NHS 111 website.

For queries relating to care of a patient, or an appointment at Alder Hey, call the hotline on 0151 282 4907 or email

Adult Mental Health Support
Urgent 24/7 support For parents/carers with urgent mental health needs and emergency service staff requiring immediate mental health advice and support for a Sefton resident, Mersey Care’s 24 hour helpline is available.

Mersey Care’s urgent mental health helpline - 24 hours a day, seven days a week - 0151 296 7200.

Non urgent support
Self-referrals for anxiety, depression and other common mental health conditions can be made directly to Access Sefton.

Access Sefton referrals
Access Sefton provides free, confidential NHS treatment for anxiety, depression, and other common mental health conditions. The service is available to anyone aged 16+ and registered with a Sefton* GP. Find out more about the service and make an online referral at or by calling 0300 303 2708.


If you require this information in an alternative format or language, please contact email or call 0151 317 8456.