Improving language services in Sefton’s GP practices

Exercise Updated on - Tuesday, July 6, 2021

Sefton residents are being asked for their experiences of language services that they have accessed at their GP practice.

This includes interpretation services, materials translated into other languages and information in alternative formats such as easy read, large print, audio and braille.

NHS South Sefton Clinical Commissioning Group (CCG) is responsible for commissioning these services for GP practices.

To improve the quality and consistency of these services, the CCGs in Sefton have joined an exercise being led by Liverpool CCG to introduce a single approach to contracting arrangements across practices in the borough.

To help inform the contracting process, Liverpool CCG has been asking for views of service users, health professionals, community groups, and interpreters/translators in the area from September through to November.

All of the information gathered will be used to help inform a new service specification for local NHS languages services, ahead of a tender/bid process which will run from December 2020 to March 2021.

This work also continues to build on an action plan that was developed following an engagement with the D/deaf community in 2018 to help improve patient experiences in relation to accessing healthcare services.

How to get involved

You can share your views now by filling out a short online questionnaire that will be open until the 2 November 2020.

To request this information in another language or format, please call 0151 247 6409, text 07920 206 386, or email

To take the patient survey now, click here.

For more information and updates about this, please visit:


Exercise update

A report has been published describing the feedback received during autumn 2020 regarding translation and interpreter services in Liverpool and Sefton. This is available to view here.