Our framework for involvement

Our communications and engagement strategy illustrates our commitment to involving you, setting out our approach, our duties and our processes for doing this. It contributes to our wider decision making arrangements, in line with our CCG constitution and it plays an important role in our ladder of assurance for patient and public involvement.

Here’s how we embed involvement into our daily business:

Lay representative

We have a lay representative dedicated to patient and public involvement on our Governing Body, where our most important work is debated and approved.

Governing Body 

Our Governing Body is made up of doctors, nurses and other health professionals. The chair of Sefton Healthwatch is a co-opted member of the committee, along with a Sefton Council representative. We hold bi-monthly Governing Body meetings in public, where residents are invited to hear members discussing and making decisions about our work. Ahead of the start of these formal meeting, there is an opportunity for people to ask any questions or queries they have.

GP practice localities

Our organisation works across four geographical GP practice localities. These are well established forums, chaired by doctors and where our member practices participate in and influence our work. Practices also use these forums to feedback service and patient experience issues for action. Quarterly wider group meetings provide a further forum for practices to get involved in CCG business.

Quality Committee

We have a Quality Committee and one of its main areas of responsibility is overseeing patient experience. Our Quality Strategy describes this. The committee provides our Governing Body with direct assurance of the experience our patients receive from the services we commission, holding providers to account and taking action when this falls below what we expect.

EPEG, our engagement and patient experience group 

Our engagement and patient experience group, EPEG reports to our Governing Body via our Quality Committee. It is a Sefton wide group bringing us together with a range of partners from across health and care where we test our involvement plans and outcomes. We also review patient experience data and involvement plans from our providers, esc